Customer Service Agent Dun Laoghaire Motor Industry

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, automotive environment? Do you enjoy building rapport, solving problems, and being the friendly voice customers remember? If so, we want to hear from you! Our client is based in Dun Laoghaire, Co Dublin, and is current recruiting for an experienced Customer Service Agent to join their dynamic team in the motor sector. This is not just a job its your chance to become part of a customer-centric, innovation-driven dealership that puts people and service first. This is a permanent role and salary is €34kpa plus €3k bonus. Hours are 8-5 or 9 6. DUTIES OF THE ROLE : As a key member of the customer care team, your role is central to ensuring a seamless, professional, and proactive service experience for every customer. Your main responsibilities will include : Handling inbound and outbound calls for service and repair bookings. Identifying customer concerns, symptoms, and service requirements with accuracy and empathy. Managing workshop availability and scheduling appointments using our advanced booking system. Collaborating with service advisers to clarify job details and resolve any queries efficiently. Conducting post-service follow-up calls to measure customer satisfaction and build long-term relationships. Following up on customer feedback from surveys and ensuring any issues are addressed quickly. Maintaining accurate customer profiles in our Keyloop DMS and CRM platforms. Sharing information on exciting new models, service campaigns, promotions, and test drive opportunities. Logging leads and customer insights into our CRM for future sales and service opportunities. Handling and escalating customer complaints with professionalism and care. Recording key customer reminders (e.g., service dates, NCT, seasonal checks) and following up at the right time. Supporting the team with ad hoc administrative duties and insightful reporting. THE IDEAL CANDIDATE A customer-first mindset with excellent communication skills. Experience in a customer service, telesales, or contact centre role (ideally in the motor or retail sectors). Strong organisational and multitasking abilities. Confident in using digital systems and CRM software (experience with Keyloop is a plus!). Problem-solver with a calm, professional, and positive approach. Ability to work independently and as part of a collaborative team. What We Offer : Competitive salary and performance-based incentives. Ongoing training and career development opportunities. A modern working environment with a supportive team culture. Access to the latest tools and technology in the automotive industry. Employee discounts on vehicles, servicing, and parts. Be part of a company that values innovation, customer satisfaction, and excellence. For further information contact or 9121894. Skills : Customer Care MS Word MS Excel Call centre exp Benefits : bonus pension