Food & Beverage Site Operations Manager

Overview

We are looking to for a senior manager with experience in management of retail / convenience and fast food outlets to join our team.

This role ensures that the Site operates effectively and hygienically at all times with the highest standards of service to meet our customers' expectations.

This senior management role will also involve responsibility for ensuring compliance in relation to fresh food, hygiene, health & safety on site and will support the department management teams in the day to day operation of the business.

Employee Benefits

60% Staff Discount

Employee Rewards Scheme

Employee Referral Scheme

Free On-site staff parking

Excellent Career Progression Opportunities

Bike to Work Scheme

Key areas of responsibility

Commercial

To increase Sales and Profitability of the Site.

To develop a system and culture of forecasting likely peak demand period / times, i.e. concerts, sporting events, etc. which will increase motorway traffic.

Marketing within the site in line with support office Marketing Guidelines.

To monitor costs so as to ensure budgets are adhered

Customer Service

To deal effectively with customer issues and to create a culture of positive customer interaction with colleagues.

To develop a spirit of professional and friendly customer service.

To maintain the highest levels of Quality, Service, Hygiene and Cleanliness within the site.

HR

To develop a strong management structure and in particular work closely with and develop the incumbents of the key management and supervisory on the site

Responsible for training staff in line with HR in the Support Office.

Responsible for taking the lead and proactively managing key HR matters, including recruitment, training and performance management.

General

Responsible for ensuring general up keep and appearance of site.

Responsible for Health & Safety on site.

Legal compliance for both staff and site.

Key Skills / Competencies Needed

Interpersonal skills

Communication skills

HACCP knowledge

People management skills

Leadership skills

Financial Skills

Reporting & Presentation skills

Analytical skills

Time management skills

Problem solving

PC / IT Skills

We do not require the assistance of recruitment agencies at this time

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