Customer Service Specialist

Overview

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN DUBLIN

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We're looking for a Customer Service Specialist who is passionate about helping people, solving problems, and delivering exceptional support to work with a global client.

Here is all you need to know...

Start Date : September2025

Salary : €

14 per hour / €29,120.00 per annum

Job Type :

Full Time – Permanent

Working Hours : 40 hours per week

(including training)

Training :

2 weeks onsite in Dublin.

Joining the team :

Please note that this role is fully office based in Dublin.

Who we are looking for...

A professional, polite and courteous telephone manner

Ability to deliver excellent service with outgoing nature

Excellent verbal and written communication skills, with fluency in English essential

A good listener who can convey empathy, patience and understanding

Confident and proactive to deal with difficult situations and conversations

Confident in having customer conversations, with 2-3 years of customer support experience via phone, email and webchat essential

High levels of accuracy and attention to detail

Confident in working independently

Self-motivated and able to affectively problem solve

Interpersonal skills

Be driven to work towards achievable targets

Experience in working with vulnerable customers

Previous call centre / customer service experience is essential

What will my role involve...?

Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact

Supporting and providing a positive experience for all our customers by helping them with all aspects of their queries

Helping customers that may be vulnerable

Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers

Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer

Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management and ability to multitask

Confident in following processes and being able to clearly explain these to our custome

Disclaimer

Please be vigilant against job scams.

Teleperformance will

never

contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address.

If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.

Your security is our priority.

Disclaimer

Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive.

Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

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