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IT Operations Analyst

IT Operations Analyst

MillimanDublin, Ireland
30+ days ago
Job description

POSITION SUMMARY :

Milliman, Practice Support Services (PSS) is looking to hire an IT Operations Analyst. The person in this role will provide IT support to European users / stockholders. This person will work out of Milliman’s Dublin Office

RESPONSIBILITIES :

  • Perform System configuration and deployment for all Windows and MacOS endpoints and peripherals.
  • Provide end user support to both on-site and remote employees, including application and hardware troubleshooting, account issues, and process education.
  • Provide on-site support for office systems, including conference room AV connectivity, printer maintenance, and room booking hardware.
  • Diagnose system hardware, software, and operator problems
  • Assist staff with the installation, configuration, repair, and ongoing usability of computers, telephones, peripheral equipment and software within established standards and guidelines.
  • Provide advanced troubleshooting on complicated IT issues.
  • Perform troubleshooting and investigation of technical issues.
  • Work support tickets from IT Support Team and monitor work queue.
  • Ensure all network operations are continually in compliance with regulatory standards.
  • Participate in change control process to align with our auditing workflow and take part in annual audits to produce evidence and attest actions were taken in accordance with our policies.
  • Perform regular employee security education campaigns, including training and phishing / malware simulations.
  • Manage on-boarding and off-boarding functions, including account creation / disabling, communication, and hardware deployment / recovery in concert with HR and Facilities.
  • Maintain and update inventory and asset management of computer hardware / software.
  • Purchase and track helpdesk related IT hardware, including peripherals / accessories, toner, monitors and replacement parts for laptops.
  • Apply updates and patches to systems regularly, including administration of our patch management platform.
  • Run audit reports against server environment for audit compliance.
  • Review documentation regularly, create and update when necessary.
  • Participate in on-call schedule to assist with after-hours and weekend support.
  • Participate in enterprise-wide IT projects and initiatives
  • Review documentation regularly, create and update when necessary.

SKILLS & QUALIFICATIONS REQUIRED :

  • The ideal candidate must have minimum 2 years of experience working in a Desktop Support (or system administration) role with over one-hundred users.
  • The ideal candidate must have previous experience supporting a Microsoft Windows / MacOS desktop environment.
  • The ideal candidate must have proficiency with services like Active Directory, Power Shell Scripting, specific to account / permissions administration.
  • The ideal candidate must have working knowledge of any endpoint management tool client automation software including SCCM and ITSM tool, and other system management technologies.
  • The ideal candidate must have previous experience with Windows Active Directory and Domain environments.
  • Must have excellent interpersonal skills, ability to work both independently and in collaboration with others, and proven success with working and collaborating across all areas and levels of the company.
  • Must be process oriented, with demonstrated passion and previous success working in technical customer support.
  • Must have the ability to effectively collaborate and communicate with other IT groups and SME’s to report issues, provide testing feedback and ground level support issues (both hardware and software).
  • Must have strong organizational skills, with the ability to prioritize and multi-task effectively.
  • Must have demonstrated ability to work independently as well as within teams.
  • Must possess outstanding customer service and interaction skills, as well as excellent verbal and written communications skills.
  • Must have demonstrated ability to be a team player and a willingness to lend a hand with any project.
  • Must have the ability to identify and resolve problems in a timely manner; skillfully gather, analyze and document information.
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    Analyst • Dublin, Ireland