Reception Manager

SCOPE & GENERAL PURPOSE OF JOB :

To be accountable for the reception area of the hotel, working with the staff to ensure that the level of guest care and service are to the agreed highest standards. To ensure that employees are developed in a structured manner and the departmental budget is achieved.

ACCOUNTABILITIES :

O To work with the Director of Rooms in establishing and implementing standards of performance within the reception areas of the hotel, ensuring all services offered are of the highest quality and all employees are trained in the delivery of same.

O To compile the department roster, ensuring equality amongst staff in terms of days off / holiday days etc; also to ensure adherence to the Organisation of Working Time Act

O To assist in achieving agreed rooms budget for the hotel, ensuring maximisation of room yield, expenditure controlled at all levels and setting up purchasing specifications as and when required.

O To work alongside the reservations department to ensure effective rooms management, maximising total room sales potential within the hotel, cross selling to other departments in the hotel

O To carry out effective recruitment of employees within your department, ensuring the right people with the right skills, are in the right place at the right time, controlling labour costs to budget.

O To liaise with the Conference & Banqueting Manager to ensure that all information provided to guests in relation to in-house conferences / functions is accurate, and that all reception staff are informed of any changes to details which they will be responsible for communicating to guests and visitors. Also to maintain and monitor information boards ensuring that details provided are accurate and informative

O To ensure that all reception employees are trained in the correct use of, and procedures relating to the hotel alarm system and the fire alarm panel located at the reception desk

O To ensure all staff are trained in evacuation procedures and informing the Human Resources manager of any and all training needs within the reception department

O To ensure a full understanding of and to implement where necessary all backup, emergency, and service procedures that relate to the front office property system and switch board system.

O To report any breaches of hotel policies / procedure within the hotel, or any behaviour which is likely to bring the name of Fitzpatrick Castle into disrepute

O Will be required to assist / cover Duty Management shifts as required by the Deputy Manager.

O To attend Hotel Meetings as required, ensuring effective communication at all levels.

O To create an environment which promotes employee morale and encourages the Team to have pride and commitment in their area of work.

O To assist in the appraisal and / or assessment of all employees within the Front office service areas on a regular basis

O To play an active role in the local community, developing the Public Relations of Fitzpatrick Castle.

O To ensure safe and secure working practices regarding the handling of cash, keys and guest belongings.

O To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment, ensuring that members of the Team are trained and aware of these requirements.

This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by senior executives.