Regional Account Manager-Contract Logistics

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

Contract Logistics is responsible for the strategic development, retention, and profitable growth of assigned key accounts or a portfolio of clients within Contract Logistics.

The role requires strong capability in managing complex internal and external stakeholder networks across multiple locations, countries, and functional disciplines.

The successful candidate will act as a senior client-facing leader, influencing decision-makers at multiple levels, anticipating changing business needs, and driving both tactical execution and long-term strategic value. Core responsibilities include end-to-end account governance, operational alignment, financial performance management, and the identification and execution of growth opportunities across the account portfolio.

Essential Job Functions

• Serve as the primary senior, client-facing owner of the overall commercial and operational relationship for assigned Contract Logistics accounts.
• Lead account mapping and organisational alignment activities, ensuring effective coordination and collaboration across regional, global, and functional teams.
• Plan, prepare, and chair Quarterly Business Reviews (QBRs), ensuring delivery of high-quality insights, accurate and meaningful data, and clearly defined, actionable outcomes.
• Ensure all supporting offices and operational teams fully understand and execute against agreed Standard Operating Procedures (SOPs), contractual commitments, and service expectations.
• Own the creation, governance, monitoring, and distribution of account reporting, maintaining accountability for accuracy, timeliness, consistency, and relevance.
• Drive account performance management, including KPI tracking, service-level compliance, root-cause analysis, and continuous improvement initiatives.
• Maintain strong market, customer, and industry awareness, including competitor activity, emerging logistics trends, and evolving client requirements.
• Actively promote internal collaboration and best practice sharing across key areas, including:
• Client and operational reviews
• Strategic business planning
• Value-added programs
• Process improvement initiatives
• Tender and contract management
• Technology and digital solutions
• Conduct impact, coverage, and network analysis to identify service gaps, operational risks, and commercial growth opportunities.
• Build and deepen relationships beyond primary contacts by engaging with and influencing a broad range of stakeholders across the client organisation.
• Manage rate integrity and yield analysis, reviewing commercial performance on a monthly basis and implementing corrective actions where required.
• Monitor overall account financial health, including revenue, margin, billing accuracy, and payment performance, support collections activities for overdue invoices where necessary.
• Ensure all client interactions, meetings, actions, complaints, and compliments are accurately recorded in the CRM system and effectively communicated to relevant internal stakeholders.
• Travel regularly within the region to visit customer sites and company locations to review operations, ensure procedural compliance, and maintain high levels of customer satisfaction.
• Ensure full compliance with company policies, governance standards, contractual obligations, and applicable regulatory requirements.
• Identify new or expanded business opportunities and develop clear, structured strategies to secure growth, leveraging appropriate internal resources and subject-matter expertise.
• Develop and maintain a comprehensive business development plan with short- and long-term objectives, defined initiatives, timelines, and quantified value contribution.
• Perform other duties as assigned, consistent with the seniority and scope of the role.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.