Operations Customer Expert Irish English Market Lisbon Portugal with relocation

Operations Customer Expert Irish English Market | Lisbon, Portugal

Ready to elevate your career with one of the UKs most innovative digital banks? Join a fast-paced, tech-driven team in sunny Lisbon and make a real impact by delivering exceptional customer support to Irish English-speaking clients. This is more than just a jobits a chance to grow professionally, embrace new challenges, and enjoy life in one of Europes most vibrant cities!

About the Role

As an Operations Customer Expert, youll be the go-to person for customers reaching out via phone, email, and chat. Your goal? Solve problems swiftly and empathetically, support fraud investigations, and handle disputes and complaints with the utmost professionalism and care.

What Youll Do

• Provide top-notch support to customers, aiming for first-contact resolution across all channels.
• Manage complex cases from start to finish, building trust and representing the brand with pride.
• Play a key role in fraud investigations, chargebacks, and complaint resolutionsaccurately and fairly.
• Identify vulnerable customers and ensure they get the help they need by escalating when appropriate.
• Share your insights and feedback with your team to drive continuous improvements.
• Stay adaptable and responsive in a dynamic, evolving environment.

What Were Looking For

Training & Onboarding

Working Conditions & Perks

Private health and dental insurance starting immediately after contract signature

Generous meal allowance via prepaid card

Holiday and Christmas bonuses paid monthly to boost your earnings

22 vacation days annually, plus Portuguese public holidays

Comprehensive relocation and accommodation support included!

️ Why Lisbon?

Imagine working where the sun shines most days of the year, with access to stunning beaches, rich history, vibrant culture, and a relaxed Mediterranean lifestyle. Lisbon offers an unbeatable mix of professional growth and life enjoyment your perfect work-life balance.

Apply Now

Send CV to : vishaya.doerga@cbtalents.org

Connect on LinkedIn : Vishaya R. Doerga