Inside Sales Agent (Residential)

About the role :

We are currently looking for a highly motivated results-orientated inside sales agent to join us to help us grow our residential customer base in the ROI through a programme of multi-channel sales and customer-retention campaigns and activities. This is a permanent opportunity.

We are looking for an individual who loves to interact with customers, has excellent sales, business development and customer engagement experience and who wants to bring their capabilities in this area to the next level.

Main areas of responsibilities

• Outbound Sales & Retention calling to our residential market.
• Renegotiating customer contracts digitally and over the phone.
• Minimising Customer Churn by promoting our excellent product range.
• Managing Inbound Customer Sales and Renewal calls.
• Identifying and closing Cross Selling opportunities.
• Re-engaging with and re-activating lost customer accounts.
• Enhancing our Customer First culture through professional engagement.
• Your flexibility to assist other sales areas of the company including supporting trade shows and events as required is essential.

Candidate Profile :

The ideal candidate for this role will possess 1-2 years of experience in a similar position within the energy, telecoms, or financial services sectors, with a strong emphasis on outbound phone-based sales. A third-level education is preferred. The successful candidate must be driven, ambitious, and eager to make a positive impact through their work. They should have strong IT skills, particularly in Microsoft Excel, and a solid understanding of digital sales and social selling. Excellent communication skills, a strong customer focus, and exceptional negotiation skills are essential. Additionally, the candidate should exhibit a proactive, self-motivated work ethic, ensuring they can thrive in a dynamic and fast-paced environment.

About Flogas :

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.

Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.

Why work with us?

Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.

Benefits :

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.