Receptionist
Mespil HotelDublin, County Dublin, IE- Quick Apply
Main Purpose of Job : To assist in the organisation of the receptionist shift while on duty and to provide guests with an efficient and friendly welcome and departure.
Main Responsibilities :
Front Office Operations :
o Assist in the smooth operation of the reception desk.
o Welcome and acknowledge all guests in the reception and lobby area in a warm and friendly manner.
o Deliver excellent customer service to all guests at all times.
o Assist in the training and development of new team members.
o Communicate hotel and city services to guests.
o Balance all financial records and reports at the end of each shift.
o Communicate effectively with the accommodation manager and supervisors regarding room availability and guest requirements.
o Organise group luggage to and from bedrooms.
o Take and deliver messages on behalf of guests and managers.
o Maximise room revenue by offering best rates and upselling where possible.
o Ensure floats are balanced at the end of all shifts.
o Prepare rooming lists in conjunction with the reservations team.
o Perform routine cleaning of designated areas as required.
Customer Service :
- Provide efficient and friendly service to guests at all times.
- Follow the hotel's key standards.
- Provide a warm and friendly telephone service to guests.
- Handle guest complaints professionally and to a 4-star standard.
- Maintain a positive, friendly attitude with both guests and colleagues.
Health and Safety :
Presentation and Grooming :
Other Duties :
The successful candidate will be required to have :
o Excellent customer care skills
o Experience from a similar style property
o Experience in working in Teams
o Excellent communication and interpersonal skills
o Ability to work on their own initiative
o Be available to work a mix of shift patterns
Early 7am - 3pm,
Middle 10am - 6pm or 11am - 7pm and
Late 3pm - 11pm
Benefits :
o Competitive Salary
o Continuous training and development
o Complimentary stays in our sister property
o Employee Recognition Awards
o Social Events calendar
o Additional Days Off for Length of Service
o Uniform provided
o Bike 2 Work Scheme
o Taxsaver Commuter Ticket Scheme
o Refer a Friend Scheme
o Employee Assistance Programme (EAP) for employees and friends & family.
o Pension Scheme
o Health Insurance (Reduced Rates)
o Complimentary buffet-style meals in the staff canteen, available for breakfast, lunch, and dinner.
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Receptionist • Dublin, County Dublin, IE