Senior It Field Engineer

Overview

eir evo talent are currently recruiting for a Senior Field Engineer for a long term contract in Dublin.

Responsibilities

7 years IT experience ESSENTIAL

Accept, diagnose and resolve 2nd level service requests assigned

Assign requests to relevant 3rd parties where request cannot be resolved within Field Engineers

Responsible for the support of all hardware / software end user problems which cannot be either resolved or sufficiently diagnosed

Must have the ability to interact with all levels of staff across the organisation and explain technical issues using non-technical terminology.

Closing tickets effectively and efficiently to avoid a backlog of aged tickets.

The following Experience / Competencies / Skillsets are applicable to this Role.

Experience in building, testing, deploying and managing standardised images across a large and diverse environment, adding software to software centre, testing Software prior to deployment, SCCM deployed in the environment

Experience using SCCM to support end users and resolve issues remotely

Experience in supporting and maintaining remote access by end users, running and creating remote access reports based on customer needs.

General experience working with a ticketing system

Experience in drafting and maintaining technical Books of Knowledge (BOKS) to ensure a uniformity of approach by colleagues when supporting problem resolution.

Experience in Installing PC's / Laptops – configuring IP details, applying correct image, Windows 10 devices and configuring as part of domain

Experience with Active Directory

Experience repairing PC's, laptops and smartphones.

Experience in setting up smart devices (iOS & Android)

Experience in supporting VOIP, deployment and user changes, Configuring jabber access via smartphones and laptops, configure extension mobility, which is delivered via Cisco Call

Experience in supporting Video Conferencing, Cisco deployed in the environment.

Experience in deploying and assisting end users in the use of Enterprise Mobility Management solution and Citrix EMM

Experience in patching and working as part of a multi-disciplinary team to resolve networking, connectivity and infrastructure issues

Experience in supporting Wi-Fi for both corporate users and guest accounts

Experience in installing and maintaining printers – configure IP details, configure protocols, configure defaults.

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo

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