Policy Manager
TeleperformanceNaas, County Kildare, Irelandsrc="https : / / teleperformance.icims.com / icims2 / servlet / icims2?module=AppInert&action=download&id=4712580&hashed=-552666295"
alt="TPUK Back 7" / >
Policy Manager
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Responsibilities to include but not be
limited to the following
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Coordinate the exchange of Policy-related
information from / with the Client and disseminate across other teams
and ensure all the resources provided are available to implement
policies
Maintain regular contact and give
feedback to Client with regards to Policy-related changes for the
successful enforcement of the
policies
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Spot trends and flag potential issues
that may arise from the application of Client's policies and offer
suggestions or
solutions
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Engage with Training and Quality teams
regularly to ensure robust and consistent enforcement and correct
understanding of Client's policies
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Flag resource constraints, policy issues
or inconsistencies timely
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Gather insights and offer policy
suggestions based on the direct application of the
policies
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Ensure continuous improvement of
resources and materials provided
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Ensure effective knowledge sharing and
sign off / approval processes are in place for both Training and
Policy between Vendor and Client
team
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Liaise directly with Client's Policy team
to gather / discuss / debate questions and engage with Client to obtain
answers
Recommended
Qualifications
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Proficient level of English and ideally
fluent in another key language served by outsourcing
site
Experience in an Operations environment,
preferably in an international
environment
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Good knowledge of quality / training
processes and policy enforcement in an Operations
Environment
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High level of energy, drive, enthusiasm,
initiative and commitment
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Excellent communication, consulting,
influencing and interpersonal skills
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Proven track record of collaborating with
cross-functional groups to produce
results
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Passion for ensuring a world class
support experience for our community
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Demonstrated ability to perform well in a
rapidly changing environment and across multiple
sites / teams
/ >
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Manager • Naas, County Kildare, Ireland