Hotel Duty Manager

Lucan Spa Hotel is currently seeking an Hotel Duty Manager to join our management team and help maintain our high standards of guest service and operational efficiency. This position operates on a seven-day roster and may require up to two-three late/closing shifts per week along a balanced roster with fellow management and team members. Key Responsibilities: Manage and support day-to-day operations across F&B outlets, including bar, restaurant, and function rooms. Act as the primary point of contact during assigned shifts when the Operations Management are off shift, responding promptly and professionally to guest queries and issues. Supervise, motivate, and coordinate front-of-house teams to ensure seamless service. Liaise with the events and kitchen teams to ensure successful delivery of weddings, conferences, and other functions. Monitor service standards, cleanliness, and presentation across all F&B areas. Complete shift handovers and ensure accurate reporting and communication between departments. Maintain health & safety and licensing compliance during shifts. Report directly to the Hotel Operations Director. Requirements: Previous experience in a similar Duty Manager or Supervisory role within a hotel or busy hospitality environment. Strong knowledge of food and beverage service and event operations. Excellent interpersonal and team leadership skills. Ability to remain calm under pressure and handle guest complaints diplomatically. Flexibility to work varied shifts, including evenings and weekends. Role Overview As Hotel Duty Manager you will play a key leadership role in overseeing the daily operations of the hotel with a particular focus on our food and beverage departments, including bar, restaurant, and banqueting. You will also be responsible for the smooth running of functions and events, ensuring excellent service delivery and guest satisfaction at all times. About Lucan Spa Hotel Lucan Spa Hotel is an Irish family-owned hotel offering a unique, authentic experience in Irish hospitality while visiting Dublin and the East of Ireland. The hotel features 71 guest bedrooms as well as a number of restaurants and dining areas and meeting, conferencing and private event spaces. Lucan Spa Hotel aims to exceed expectations through setting the highest standards for Irish hospitality in the Dublin region, offering our domestic and international guests a homely setting during their time in Dublin. To achieve this goal, the hotel recognises our most important resource to help deliver all our goals is our team. The hotel is highly committed to not only developing our business, but also dedicated to helping each and every one of our team members to achieve their full potential. Whether you are starting out on your career or carry huge experience, Lucan Spa Hotel will offer you the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. Lucan Spa Hotel is an equal opportunities employer. If you believe that you have the passion, personality and the skills we require, please contact us. Skills: Organisational Skills Team Leadership Decision Making Communication Benefits: competitve salary bike to work scheme Meal Allowance / Canteen employee recognition awards culture of inward promotion