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Personal lines client services advisor

Personal lines client services advisor

WhatJobsDublin, Dublin, Ireland
10 days ago
Job description

My client, an established insurance brokerage based in North Dublin, is hiring for a Personal Lines Client Services Advisor.

This is a customer focused role, ideal for someone passionate about building relationships and delivering tailored insurance solutions.

As a Personal Lines Insurance Client Services Advisor, you will play a key role in ensuring clients receive the highest level of service and expert advice across multiple product lines.

You will handle inbound and outbound calls with existing and prospective clients, focusing on home and motor policy renewals, mid-term adjustments, claims and general policy queries.

You will proactively support policyholders throughout the sales journey.

The ideal candidate will be confident, personable, and focused on delivering excellent service with every interaction.

This is an exciting opportunity to work in a fast-paced environment where your skills and expertise will be highly valued.

Key Responsibilities - Engage with clients regarding their home and motor policy renewals, and / or any queries in relation to their policy.

  • Provide quotations for motor, home, marine, and travel insurance; advise on any mid-term alterations; handle claims queries and ensure timely premium payments.
  • Meet renewal and new business targets, while identifying cross-selling opportunities for other product lines.
  • Take full responsibility for your portfolio, delivering exceptional service and building strong client relationships.
  • Adhere to Central Bank regulations and company policies at all times.
  • Work closely with internal teams and insurers to deliver efficient, accurate outcomes for clients.

Skills & Qualities : - Minimum 2 years' experience in Personal Lines insurance (home / motor / high net worth focused preferred but not essential).

  • Strong knowledge of the Irish Personal Lines market.
  • Excellent communication skills and a client-centric approach.
  • APA Personal, CIP, or Grandfathered and fully CPD compliant.
  • Proficiency in Relay / Applied Systems is a distinct advantage.
  • Ability to work both independently and as part of a team.
  • Well-organised with strong attention to detail and ability to manage deadlines.

    • Why Join? - Be part of a well-established business with over five decades of industry expertise.

  • Ongoing professional development supported through CPD and certification pathways.
  • Collaborative and supportive team culture.
  • Client-centric values, focused on delivering top-tier customer service.

    • What's on Offer? - Competitive salary & bonus structure for meeting targets - Flexible working hours - Modern office facilities - Free parking - Pension (after successful completion of probation) - Education support (after successful completion of probation) - Hybrid working (after successful completion of probation) Skills : CIP APA Personal Lines

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