Reception Supervisor

We are recruiting for a Reception Supervisor to provide quality service to our guests and colleagues, in line with the Forbes Five Star standards and The Red Carnation Hotels standards Who are we? Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025. Key responsibilities of the Reception Supervisor will include : Be fully familiar with all Front of House systems and procedures, ensuring they are implemented consistently while on duty. Train, lead, and motivate the team to ensure all duties are carried out in line with Hotel Standards. Supervise daily operations in a hands-on capacity in the absence of the Front Office Manager. Assist the reception team with all arrivals and departures in a friendly, efficient manner consistent with Hotel Standards. Support the reservations team with reservation processing as required. Operate the computerized system for reservations, arrivals, and departures, ensuring all information is accurate and up to date. Contribute to the department's goal of providing guests with the highest levels of care and personal attention, anticipating their needs and taking initiative to exceed expectations wherever possible. The ideal candidate for the Reception Supervisor position should : Be a self starter, and enjoy working within a friendly and productive team. Have previous supervisory experience within a similar role. Demonstrate strong communication skills & attention to detail. Have the ability to handle busy situations and manage your workload effectively. Have a friendly & outgoing personality. Be enthusiastic & flexible. Be legally eligible to work in Ireland. What's in it for you? Professional, award winning training and development opportunities Discounted accommodation rates with Red Carnation Hotel Collection Annual Staff Appreciation Party and other Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire Recommend friend and family bonus scheme Two paid volunteering days each year Holiday allowance increasing with length of service up to 25 days Hotel based recognition incentives Free access to Employee Assistance Programme Join us in this incredible new opportunity! We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland. #Estate