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Operations Specialist

Operations Specialist

hays-gcj-v4-pd-onlineAirside
30+ days ago
Job description

Your new company

In this role, you will be working for a large, well-known banking organisation who are looking for a "Customer Operations Specialist" to join the organisation on an initial 12-month basis.

Your new role

  • The FSG Retail Operations Team delivers a defined set of operational and third-party stakeholder management services supporting the wider Retail, Arrears, Credit & Collections (RACC), Customer Management and Loan Recoveries.
  • Business units in a simple and efficient manner.
  • The role is to be part of a large and dynamic, fast-paced team, with the responsibility of working within guidelines to achieve agreed daily targets, ensuring information is complete, accurate and readily available.
  • The successful candidate should be a highly organised, motivated, energised and proactive individual, capable of working on his own initiative within a team structure and possess excellent communication and interpersonal skills.

What you’ll need

  • Maintain a clear focus on agreed goals to achieve expected results.
  • Self-starter with the ability to work on your own initiative with a strong attention to detail.
  • Excellent interpersonal and communication skills (written and verbal) and confidence to interact with all levels of management on a regular basis. Understand the need to provide the highest quality customer service, deliver to customer expectations and act with total integrity.
  • Strong time management skills with the ability to prioritise tasks.

    • What else should you demonstrate?

  • As part of the selection process, the successful applicant will be expected to demonstrate the competencies reflected below.
  • Communication & influencing – Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment.
  • Results Focus – Goes beyond focusing on agreed goals to create new and stretching challenges and learn from mistakes. Teamwork & collaboration – Shares in successes and disappointments, plays any part in the team, moving from task to task with no difficulty.
  • Customer Relationship Management-Takes personal responsibility for delivering a level of service that often exceeds customer expectations
  • Problem-solving & decision-making –Appropriately analysing issues, drawing on expert advice, consulting and collaborating, making decisions.

    • What you'll get in return

    Flexible working options available.

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