Quality Assurance Coordinator - Dublin / London / Amsterdam / Frankfurt

ATC is a global logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.

Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services :

Our Team – Powered by people to keep data centres moving safely and securely.

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.

Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 45+ years of expertise to every situation.

ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.

This Role

The Quality Assurance Coordinator plays a key role in a successful Service Operations team, creating a positive and inclusive environment focused on quality management tasks assigned to you. You will be responsible for improving ATC’s service operations quality management system and serving as an escalation path for customers. The Service Operations department is managed as a standalone unit within ATC's Operations, and you are accountable for its overall success. You will lead by example, supporting the team to succeed and driving team initiatives.

To maintain high service standards, we require high levels of visibility and reporting on daily team performance, quick responses to escalations, and strategic decision-making on ATC's operations strategies, new service development, and building business cases with your manager. You will work on strategic projects across all functions of the business and relay key objectives with the leadership team.

Your dynamic work schedule will be based on operational needs and will include ~ 10% for travelling to other ATC offices and vendor face-to-face meetings in different regions.

Our customer-focused approach is a core value, and your role directly impacts company performance. You will proactively solve customer challenges and implement corrective actions while building and maintaining customer relationships and reporting on successes.

Work Pattern : Office-based for the first 6 months, transitioning to hybrid upon successful probation.

Location : Dublin / London / Amsterdam / Frankfurt

Role & Responsibilities

People Management

• Create and promote a culture of staff well-being with a positive, inclusive company culture.
• Develop a culture of accountability, customer awareness, and collaboration in the team.
• Set SMART objectives and Goals to achieve performance-based targets
• Conduct regular and documented face-to-face meetings with your manager

Operations

Planning

Transportation

Technical Services

Projects

Reporting

Requirements

Ability to be flexible in respect of work standards and demands. Capable of working under pressure at times and to strict deadlines. Ability to complete tasks. Resilient and able to deal with changing priorities. The successful candidate will be required to possess and demonstrate :

The following qualifications, skills and experience would be an advantage.

Note : We are unable to provide visa sponsorship for this role. Please submit your updated resume / CV in English.

Benefits

Compensation & benefits

The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include :