Transport Admin

What your day will look like

You will be responsible for prompt query resolution for all customers Phone / Email

You will be responsible for your own email inbox and group inbox also

You will communicate any issues to various internal departments e.g., transport, warehouse, customer services colleagues

You will update internal system with details of delivery discrepancies / delivery issues communicated by carriers / drivers

You will carry out Customer Billing using correct customer discrepancy codes as per customer SLA's working to billing deadlines

You will complete Customer Book In's, updating internal systems and advising transport / carrier of details

You will create and arrange uplifts and ensure they are completed to customer satisfaction

You will ensure all POD's are returned as per customer SLA - working closely with carriers to ensure same

You will be responsible for Month End & Period End Close offs as per customer timelines

You will generate POD reports - work with team to ensure that all POD's are noted and scanned

What skills do you need for this role

You must be eligible to legally work and reside in Ireland

You will need to be experienced in, or have a good understanding of the Transport industry

You should have the ability to work well under pressure and be able to work at a consistent pace.

You should be able to plan and organise your day and work off your own initiative.

Strong administrative skills

We need you to be IT literate across the entire MS suite particularly strong in Excel as this is used continuously in this role.

Strong attention to detail and accuracy of data input

Be very organised in your approach and you will be an analytical thinker.

Strong Communication Skills both verbal and written

Ability to prioritise workload and deliver to deadlines

Team Player

Flexible and proactively uses own initiative

Completer / Finisher - follow through tasks, queries etc. to completion