Reservations Agent

Responsibilities : Provides excellent customer service & responds quickly and proactively to guest's concerns To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of the total Resort facilities To ensure that we maximise yield through occupancy and rate To liaise with reception to resolve any queries from guest billing To process no shows on a daily basis ensuring that this revenue is recorded and captured To compile and circulate the daily pickup report To liaise with the Sales and Events Department to ensure that Resort revenue is always maximised To ensure that all reservations backup is filed and kept in a neat, organised manner and is copied to all relevant department To ensure all departments are aware of promotions and special activities going on in the Resort Maximising revenue in transient room sales, golf tee times and bookings and in the food & beverage departments & spa / leisure offerings, by handling all individual reservation enquiries in an enthusiastic and efficient manner.

Provide administrative support of Revenue Functions ensuring excellent yield management and E-Commerce visibility.

The ideal candidate will have : Previous experience in a similar role in a 4-5

• property is preferable but not essential.

Good organisation and administration skills with a high level of attention to detail and standards Excellent written and verbal communication skills Proficient with general office PC applications Ability to multitask Working knowledge of Hotsoft or similar PMS system would be beneficial Flexibility in your working hours.

Weekend work (on rotating basis) will form an essential part of this role.

In return, we also offer excellent employee benefits including : Career Development and Training Educational Assistance - for Hospitality & other professional courses Bike to work scheme & other commuter plans Meals during shifts Healthy Snacks Staff Discounts on accommodation in our Sister Properties Opportunities for advancement & Career Development Achievers of the Year Leaders of the Quarter Achievers of the Month Departmental Star of the Month Employee Referral Bonus Complimentary Golf Team & Departmental Rewards The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs.

The success of Druids Glen Resort, we believe, depends on the commitment of each and every member of the team to practice teamwork, mutual respect, responsibility and professionalism.

If you have previous experience and would be interested in the opportunity of career advancement within a 5 Star property contact us today.

Druids Glen is an equal opportunities employer.

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