Dynamics 365 Application Support Specialist Due 17 / 10 / 2025

Dynamics 365 Application Support Specialist Due 17 / 10 / 2025

Job Title :

Dynamics 365 Application Support Specialist (Intermediate)

Location :

Dublin (Hybrid – minimum 2 days onsite per week)

Job Type :

IT – Dynamics 365 / Application Support

Work Type :

12-month contract (with potential extensions)

Overview of Role

Ergo IT Resourcing are seeking a

Dynamics 365 Application Support Specialist (Intermediate level)

to join a major public sector organisation in Dublin.

This is an excellent opportunity for an experienced Dynamics 365 professional to provide

hands-on application support and configuration

within a large-scale enterprise environment.

What will you do?

Provide

advanced Level 1 / 2 BAU support

for Microsoft Dynamics 365 Customer Service.

Configure and maintain

Dynamics 365 case management

, including workflows, SLAs, roles, and permissions.

Deliver and update

end-user training

, onboarding, guides, and support documentation.

Collaborate with

technical teams, vendors, and business stakeholders

to resolve complex queries.

Monitor and manage

support ticket queues

, ensuring efficient resolution in line with SLAs and security / compliance standards.

Collect and structure

user feedback

to identify improvements and drive system / process enhancements.

Ensure adherence to

GDPR and public sector compliance frameworks

What do you need?

4+ years' hands-on experience

supporting and configuring Dynamics 365 applications.

Degree in an

ICT-related field (Level 6 or higher)

such as Computer Science, IS, or BIS.

At least one certification :

Microsoft Certified : Dynamics 365 Customer Service Functional Consultant Associate (MB-230) OR

Microsoft Certified : Power Platform Functional Consultant Associate (PL-200).

Proven expertise in

case management configuration

, workflows, and complex issue resolution.

Strong background in

ticket management, documentation, and knowledge base creation

Excellent communication, collaboration, and problem-solving skills across technical and non-technical teams.

Experience delivering

training, onboarding, and process adoption initiatives

Fluent English (CEFR C2 or equivalent if not a native speaker).

What's on Offer

12-month

initial contract

with the option to extend.

Hybrid working model with

minimum 2 onsite days

in Dublin city centre (with Blanchardstown office option).

Exposure to

large-scale enterprise systems

within a public sector environment.

Opportunity to contribute to

digital transformation and service excellence

initiatives.

About Ergo

As

Ireland's largest IT Solutions Provider

, with a growing global footprint, Ergo has a depth of expertise across

Managed Services (IT & Hardware), Cloud, Applications & Software Services, IT Resourcing, and Modern Work

Our award-winning services underline our commitment to delivering

cutting-edge IT solutions

that empower our enterprise clients.

At Ergo, you'll be part of a team that is shaping the future of IT delivery and

driving digital transformation

across industries.

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