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Senior Engineer, MS Ops

PresidioDublin, L, IR

11 days ago

Job description

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role

As a Senior Engineer in a managed services provider company, you will be responsible for the design, implementation, and management of cloud-based solutions for multiple clients. Your role will focus on delivering high-quality services, meeting client KPIs, maintaining SLAs based on Response and Resolution, and ensuring client satisfaction.

Responsibilities include :

Providing nd / rd level Support to a broad range of clients and a broad range of technologies.
Accepting escalations from Level engineers.
Working with the team and management to develop processes and solutions.
Responsible for ensuring that they comply with all ISMS Policies and Procedures within Presidio and support the ISMS continuous improvement process.

Required Skills and Professional Experience

Ability to communicate well with all levels of staff at client sites.

Take ownership of technical problems, see them through to resolution

Quickly build rapport and gain client confidence.

Work individually and as a part of a team.

Be able to follow company procedures and methods.

Available to work out of hours / weekends if necessary.

Logical thinker.

Have a proven track record in trouble shooting and problem solving.

Be able to utilise all tools available to resolve % of issues at the first time of asking.

Ability to quickly learn new products.

Good Communication skills

Preferred Skills and Professional Experience

Relevant industry certifications, such as AWS Certified Solutions Architect, Microsoft Certified Azure Solutions Architect, or Google Cloud Certified

ITIL methodology

Azure Active Directory, Office , SharePoint

Intune

Your future at Presidio

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About Presidio

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.

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Senior Engineer • Dublin, L, IR