Front Office Receptionist

The Salthill Hotel is seeking a motivated and professional Receptionist to join our dedicated Front Office Team. As the first point of contact for our guests, you will provide a warm welcome and ensure a friendly, efficient, and memorable service throughout their stay. As Receptionist, you will be the face of the hotel, representing our values of hospitality, professionalism, and excellence.

Key Responsibilities

• Welcome guests on arrival and manage check-in / check-out procedures.
• Handle phone calls, emails, and guest enquiries promptly and professionally.
• Resolve guest issues, feedback, or complaints in a courteous and effective manner.
• Ensure all email queries are followed up and delegated tasks are completed.
• Maintain high standards during busy arrival and departure periods.
• Drive sales opportunities and deliver a high standard of service at the front desk.
• Manage emergencies, including responsibility for the Hotel Fire Panel during your shift.
• Liaise with other departments, sister hotels, and central office teams.
• Manage billing, invoicing, and financial transactions accurately.
• Receive or redirect deliveries and manage front desk correspondence.
• Monitor compliance with Covid guidelines and hotel policies.
• Support management strategies for guest reviews and feedback.
• Report and follow up on maintenance issues to ensure timely resolution.
• Attend Front Office meetings as required.
• Undertake any other reasonable duties as directed by the Front Office Manager.

Experience & Skills Required

What We Offer