Electrical Technician

Operations Technician The Operations Service Technicianworks within the Transport Technology directorate responding to the Transport management system (TMS) team and Integrated Ticketing System (ITS) team. Responsible for coordinating system installations and / or upgrades at NTA and customer sites, working collaboratively with suppliers and operators to actively resolve technical issues with all systems; Responsible for addressing all service-related issues at operator sites, included (but not limited to) troubleshooting minor software problems, firmware upgrade, hardware troubleshooting, providing training to customers and new operations personnel; Being accountable for the development, operation and maintenance of practices, processes and procedures as applicable to the Operations Team; Developing and updating documentation covering all aspects of Operations Support to facilitate knowledge transfer and standardise operational support interfaces between service providers, transport operators and the NTA; Ensuring the timely and prioritised management of incident faults relating to vehicle equipment and relevant NTA back office systems through a managed service desk; Support ongoing and new project initiatives being implemented by the NTA and Transport Technology directorate; The role will be based from the NTAs offices, but is a hands on support role that requires frequent off-site visits to Service Providers and end-users premises. This will involve travel in and around Ireland, mainly focused but not limited to, the greater Dublin metropolitan area. Full training in supporting the equipment such as on-bus ticketing, vehicle location systems real time systems will be provided Desired Qualification and Training : More than three years experience within similar technical service environments; Hold a National Craft Certificate in any of the following; Electrical, mechanical, aeronautical and / or Automotive. Ability to understand and troubleshoot issues within complex technical environments; Demonstrable ability to fault-find and troubleshoot technical issue (e.g. electrical systems, work with technical manuals, specifications, drawings / diagrams); Systems analysis and design experience, customer facing a benefit; Excellent English written and verbal communication skills; and Proficiency using Microsoft Office. Skills : Hardware Troubleshooting Electrical automotive Mechanical i.t Benefits : Work From Home