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Customer Service Representative Late Evening Shift

Customer Service Representative Late Evening Shift

Cpl Resources - GalwayCathair na Gaillimhe, Ireland
9 days ago
Job description

Customer Service Representative Late Evening Shift (5pm to 1am) Our client, a Galway based healthcare business, seeks to hire a customer service representative.

This is a permanent role reporting to the customer service manager.

This is an on-site role.

This is a night shift position.5pm to 1am working hours.

This role will be Monday to Friday working hours.

Driver license needed due to late hours, no public transport - This role is based Briarhill in Galway City.

RESPONSIBILITIES :

  • Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
  • Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
  • Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
  • Provide clear guidance on company policies, promotions, and compensation plans.
  • Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
  • Process refunds, exchanges, and adjustments in accordance with company policies.
  • Accurately document customer interactions and escalate complex issues to the appropriate department.
  • Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
  • Represent the company in a professional, courteous, and knowledgeable manner.
  • Work collaboratively with other departments to ensure a seamless customer experience.
  • Follow company procedures and industry regulations to maintain compliance.

OTHER

  • Completes all company training and follows established policies and procedures.
  • Performs all other duties as assigned.

    • QUALIFICATIONS AND EXPERIENCE

  • Native language speaker of one or more language.
  • Fluency in spoken and written English.
  • Previous experience in Customer Service, preferably in network marketing, direct sales.
  • Strong communications skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work both independently and as part of a team.
  • Excellent telephone and customer service skills.

    • For more information, please contact #LI-SK3 #CplSeanKeating Skills : communication interpersonal friendly

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    Customer Service Representative • Cathair na Gaillimhe, Ireland