Portfolio Manager

Purpose The Portfolio Manager is developing mutually beneficial relationships between KONE and customers across core 1 and 2 customers and responsible for maximizing KONEs current and future share of customers business by identifying solutions and developing processes that add value to both KONE and the customer.

Key Responsibilities & Key Activities : Customer relationship management Accountable for managing assigned National Core 1 and 2 customers Accountable for accuracy of customer data and hierarchies Accountable for customer plans, their approval and follow-up with the unit management Accountable for building and coordinating relationships on many levels between customers organization and KONE as well as other stakeholders Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team Sell Responsible for creating and managing opportunities within assigned customer base Creates value propositions with clearly described benefits of KONE solutions for customers needs including Digital Solutions i.e.

24 / 7 Connected Services Accountable for national or frame agreements and managing the customers contract portfolio Responsible for developing the profitability of the customers business with KONE according to the account plan Renegotiation and cancellation prevention Renegotiates expiring contracts proactively Ensure PO process followed Responds and resolves cancellation risks Defends price escalation and resolve issues Monitor and resolve suspended contracts if any Pre qualifications support and submission Tender preparation Quotation / offer preparation Operational report running Meeting preparation Complaint and query handling Solves any complaints with the rest of KONE team Handles queries Supports the finance function in money collection Data quality and communications to ensure customer experience Monitors the leads and new opportunities in CRM and assigns them to right person Documents the customer and contact information, maintains customer data Skills & Key Experiences Previous key account management is essential Lifts industry experience is beneficial but not essential Experience in delivering internal and external presentations Knowledge of SAP & Salesforce is beneficial Excellent communication skills and the ability to convey information to both influence and negotiate good working relationships with customers and colleagues Identifying and mitigating potential risks within the portfolio We offer a competitive salary, 21 days holiday and 10 additional Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals.

Endless support from experienced leaders within the lifts industry, Quarterly Commission, Car, Hybrid working.