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Front Office Manager 5 • Hotel Galway

Richard Lynch Consulting LimitedCathair na Gaillimhe, Ireland

24 days ago

Job description

We are currently recruiting Front Office Manager for a 5

Hotel in Galway.

Your Role

Ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards

To provide quality service to guests at all times, dealing with all queries and complaints arising in a timely manner

To carry out duties in accordance with statutory, health and safety requirements

Assist with Front Desk activities / guest queries and check in / out of guests

Deal with all payments, ensuring they are balanced and accurate

Assist with the induction, training and supervision of all Team Members

Track and monitor weekly customer feedback and respond as appropriate

Review all Customer Service feedback targets and implement corrective action if / as required

Ensure guest satisfaction standards are maintained by the Reception Team

To control all costs, including payroll, associated with the Department

Motivate the Team Members towards achieving the Sales targets for Front Office

To liaise with the Revenue and Reservations Manager in maximising Front Office sales

To ensure the brand loyalty targets are achieved in conjunction with Guest Relations Manager The Person

Have minimum 2 / 3 years previous experience in Front Office Management, in a leading 4 / 5 star hotel

Have excellent interpersonal skills

Have an appropriate 3rd level qualification in Hospitality / Hospitality Management or a relevant discipline

Have extensive experience managing operating and managing Hotsoft PMS

Be experienced with MS Office packages such as Outlook, Word, Excel, etc.

Be very flexible, being prepared to help out the rest of the management Team in a willing and positive manner Why Join ?

Be the brand voice of a 5-star icon on Irelands west coast.

Collaborate with a passionate team that values innovation, creativity, and excellence.

Shape luxury guest experiences that resonate globally.

Work in one of the most inspiring hotel environments in the country -where heritage meets modern luxury.

Please note, this role is based on-site fulltime at the Hotel and includes evening and weekend work schedules.

Candidates require current legal status to live and work in Ireland without restrictions.

What we offer : Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discounts Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme To apply please forward current CV in MS Word Format to Skills : Hotel Management Rooms Division Management Guest Relations Front Office Management Reception manager Front of House Benefits : Meal Allowance / Canteen Paid Holidays Parking

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Front Office Manager • Cathair na Gaillimhe, Ireland