Front Office Manager

Job Title : Front Office Manager

Location : BrookLodge & Macreddin Village

About Us :

Nestled in the heart of a picturesque setting, BrookLodge & Macreddin Village is committed to providing exceptional service and a memorable experience for our guests. We pride ourselves on our warm hospitality, elegant accommodations, and dedication to sustainability.

Position Overview :

The Front Desk Manager will oversee the daily operations of the front desk and reservations, ensuring a seamless and welcoming experience for all guests. This role requires a dynamic individual with strong leadership skills, a passion for customer service, and the ability to manage a team effectively.

Key Responsibilities :

• Guest Experience : Ensure that all guests receive outstanding service and support, handling inquiries and resolving complaints in a timely manner.
• Team Leadership : Supervise, train, and motivate front desk and reservation Crew, fostering a positive work environment that encourages professional growth and teamwork.
• Operations Management : Oversee front desk operations, including check-in / check-out processes, room assignments, and billing procedures, ensuring efficiency and accuracy.
• Collaboration : Work closely with housekeeping, maintenance, and management to coordinate guest services and address any issues that arise.
• Reservation Management : Manage room inventory and bookings, optimising occupancy rates and revenue.
• Reporting : Prepare reports on front desk operations, including occupancy trends, guest feedback, and team performance, presenting findings to senior management.
• Compliance : Ensure compliance with hotel policies, procedures, and safety standards, and ensure that all front desk Crew members follow these guidelines as well.
• Customer Relations : Build and maintain strong relationships with guests, anticipating their needs and exceeding expectations.

Qualifications :