Accommodation Service Manager (Visa Sponsorship)

Location : Dublin City Centre & hybrid (work from home + frequent on-site visits) Work style : Flexible working hours & locations Compensation : €35,000€45,000 base + generous performance bonus Visa sponsorship : Employment Permit sponsorship is available for outstanding candidates after probation. About Solathea Ltd. We operate premium serviced apartments across popular rental platforms eg. Airbnb in Dublins city centre, targeting top-tier guest experiences and ratings. What youll do Own daily guest operations across platforms : fast, high-quality communications; smooth check-in / out; uphold house rules and neighbourhood peace. Targets include =30 mins initial response and maintaining 4.9+ average ratings on Airbnb. Housekeeping leadership and hands-on execution : Plan and coordinate turnovers, performing cleaning and laundry when required. Maintain supplies (coffee, tea, sugar, oil, salt, pepper) and welcome amenities as scheduled. Maintenance & safety : Triage issues (locks / hot water / appliances), dispatch approved contractors, track work orders; keep photo / receipt evidence. Reputation & claims : File timely damage claims and challenge unreasonable reviews with documented evidence to protect ratings and recover losses. Revenue & availability : Keep calendars accurate; run day-to-day pricing / min-stays / stop-sells; monitor conversion and cancellations. Reporting : Clear weekly / monthly updates on SLA adherence, readiness photo checks, occupancy / RevPAR, incidents / claims, and costs. What youll bring Fluent English(global guests & local vendors). Bachelors degree or equivalent. 2+ years in guest-facing operations / hospitality / short-term rentals or similarly demanding services. Integrity and passion (most important); calm under pressure; practical problem-solver; able to attend city-centre sites on short notice when scheduled. Proficiency with PMS / channel managers, checklists, and photo documentation. Driving licence. What is a plus : Having a car. Mandarin language skills. Airbnb Superhost (or equivalent track record). Degree in Hotel Management / Customer Relations or a related field. What we offer Flexibility first : real flexibility on hours and work locations, with an outcomes-driven rota. Generous bonus plan tied to guest satisfaction (ratings), operational quality (SLA & readiness), occupancy / RevPAR, and cost control. Growth path into multi-unit leadership as we expand. Probation (part-time) Length : <= 6 months part-time Scope : You will be in full charge of one flagship city-centre property, including cleaning and laundry execution when required, to demonstrate end-to-end excellence. Pay during probation : You will benefit from a fixed percentage of Net Operational Income (NOI) for the assigned unit. Post-probation, the role transitions to the full-time base + generous bonus + Visa sponsorship package above. Operating standards during probation : =30 mins initial response in shift, 4.9+ ratings on Airbnb or equivalent, on-time claims, readiness photo checks, accurate records. How to apply Click the apply button below, please include : Your right-to-work status (and whether sponsorship is required); An example of a tough guest situation you handled end-to-end; Why you are applying and your key strengths. Skills : Hospitality Customer Service house keeping Management Communication Benefits : Work From Home Performance Bonus Flexitime Parking