Quality Manager

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MAIN RESPONSIBILITIES

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(NON-EXHAUSTIVE)

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Implement a

clear overall quality strategy with scalable

processes / tools / systems that allow resource efficient monitoring of

decision accuracy and surface overall user experience issues fast

and effectively to define appropriate continuous improvement

programs

Passionately tell the story of why

Quality matters, build consensus, and inspire others to move fast

on fixing problems

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Effectively

manage and mentor a team responsible for diverse workflows, Quality

channels, and global stakeholders

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Drive

accountability with team leads and their teams to meet quality

performance goals and ensure program standards are met on a

week-over-week basis

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Assess and

prioritize the top-quality issues affecting the teams in your

office across all decision-making

channels

Quantify business cases and drive

cross-functional partners to change our systems, processes and

policies to achieve better outcomes

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Drive

investigation of highly sensitive issues affecting your office,

working with teams and leaders across Meta to understand what

happened and why

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Stay connected

with how Meta’s support ecosystem is evolving and help head off

quality issues before they begin, as Meta’s products and

communities change and grow

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Find creative

workarounds for quality issues where our tools are the root cause

and a technical solution is not

imminent.

As new Content Policies are being

developed and prototyped, provide details to local teams around the

impact of the policy change on the team’s current work and surfaces

gaps in knowledge, process, and technology between the intent of

the Content Policy and how content review actually takes

place

Deliver just-in-time training to

Analysts on new or changing Content Policies as well as “refresher”

training on existing Content Policy on an as-needed

basis

Actively re-review decision

accuracy audits to ensure consistency and alignment with our

community standards and internal

policies

Manage investigations of

escalations of inaccurate decisions, to understand the root

cause(s), especially in cases where policies are new, the content

is ambiguous, or the decision has an outsized impact if

incorrect

Security Role and

Responsibilities

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According to the Personal Data Protection Act, the Site

training and quality Manager is committed

to :

Process personal data, customer data and

data relating to procedures and business of the company in

accordance with the law on the protection of personal data, the

internal regulations, the security policy and the company's IS

usage charter.

Protection of personal data, customer

data and data on the internal functioning of the company by

ensuring the confidentiality of such information, which is brought

to the attention of the employee in the course of his duties, even

after the contractual relationship between the company and the

employee has

ended.

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Inform his immediate supervisor of

potential threats and plausible incidents that may affect the

normal course of work and the secure processing of

data.

Ensure the proper handling of information

and use of IT resources, applying all applicable rules and

established procedures.

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Participate in company-organized security

training, including training on data protection and

processing.

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SKILLS AND

PREREQUISITES :

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Ø

Conditions of access to the position

Education : 4 years of higher education in Human

Ressources, Management, or Quality experience

Experience

: Minimum 5 to 7 years in total including 3 to 5 years in

training

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Knowledge and know-how

Training

Knowledge of quality standards

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Management Skills

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Audit skills

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Analytical skills

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Synthesis Skills

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Risk management

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Communication

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Innovation

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Conflict

management

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Personal skills

Results orientation

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Team spirit

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Autonomy

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