Office administrator - retail & sales support

We are currently seeking a highly organised and customer-focused Office Administrator with a background in retail and sales for a short-term, ongoing temporary role. This position plays a key part in supporting day-to-day office functions while acting as a central point of contact for customer enquiries, complaints, and resolutions. This is a great opportunity for someone with strong communication skills, a proactive attitude, and the ability to manage multiple tasks efficiently in a fast-paced office environment Key Responsibilities : Act as the first point of contact for customer queries (phone, email, or in-person), ensuring timely and effective resolution Manage and resolve customer complaints in a professional and empathetic manner Support sales and retail teams with order processing, invoicing, and product enquiries Maintain accurate records of sales, orders, stock levels, and customer interactions Liaise with internal departments to coordinate deliveries, returns, or special customer requests Prepare and manage customer and sales reports, including data entry and database updates Perform general office administration tasks such as filing, handling correspondence, and scheduling Support management with administrative tasks related to promotions, stock management, and customer service KPIs Assist in maintaining a positive and professional brand image through excellent customer support Ensure compliance with company policies and procedures at all times Requirements : Previous experience in an administrative role with a retail or sales background (essential) Strong experience dealing with customer complaints and resolutions Excellent written and verbal communication skills Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or POS systems is a plus Highly organised with excellent attention to detail Ability to multitask and prioritise in a busy office environment A positive, team-oriented attitude with a strong customer service focus Skills : Sales Admin Admin Office Phones Invoices Sales Retail