Head of Risk

CONSTELLATION HEALTHCARE JOB DESCRIPTION TEMPLATE Job Title : Head of Quality, Risk Management and Safety Team / Dept : Constellation Healthcare Reporting Line Manager Job Title : Director of Operations Job Template Job Purpose (why job exists / what it must achieve) The Head of Quality, Risk Management and Safety will lead the development and implementation of quality and risk management systems, ensuring compliance, accreditation, and continuous improvement. The initial focus will be on enhancing Clinical Support Services including assessment and intervention services for people with disabilities and / or neurodevelopmental conditions and their families, while fostering a culture of learning and excellence across the organisation. Key Responsibilities of Role People Management Responsibilities (Direct reports, please list job titles of direct reports) (Direct reports, please list job titles of direct reports) As the service develops, theHead of Quality, Risk Management and Safetymay be assigned management responsibility for relevant staff, including for example Occupational Health and Safety, Service auditors etc. Scope of Responsibilities (primary deliverables expected of the role) Key Responsibilities of Role : Governance and Compliance In the context of organisational frameworks, to co-ordinate and monitor the organisations corporate and clinical governance frameworks, ensuring they adhere to all legal, regulatory and contractual obligations and implemented accordingly. Develop and manage the organisations policy framework and legal register, ensuring all policies are current, compliant with legal and regulatory standards and effectively communicated and deployed. Establish and co-ordinate the quality and risk governance structures including the quality and risk committee, relevant sub committees and reporting. Develop and oversee Constellations audit policy and audit programme, ensuring all assigned audits are completed, recorded in a centralised system, and that resulting actions are implemented and reported to the Director of Operations and Senior Leadership Team. Support the organisation in preparing for any external registration, inspections, audits or accreditation requirements. Risk Management Develop and implement the organisations Risk Management Policy and Framework. Implement and oversee a risk registration system that supports proactive identification and mitigation of risks. Responsible for developing and maintaining a health and safety management system to ensure workplace health and safety and compliance. Oversee the Incident Management Policy to ensure timely reporting, tracking, management of and organisation learning from Incidents and near misses. Develop and co-ordinate a Serious Incident Reporting and Management process and ensure organisation wide contingency and continuity plans are in place to address major incidents and business disruptions. Oversee the legal claims process and ensure and efficient management and learning, making recommendations for change if required. Culture Proactively align with and demonstrate behaviours consistent with the Constellation Family Principles. To foster a culture of accountability, learning and awareness by ensuring all employees understand and comply with the organisations policies, governance structures, and clinical frameworks through ongoing education, training, and communication initiatives. Promote a just culture that encourages learning from incidents and supports open, fair reporting without blame. Safe Guarding Ensure organisational compliance with Children First Act 2015 and Safeguarding Vulnerable Persons Policies by developing and monitoring policies, risk assessment processes, employee training, and overseeing reporting procedures to protect children and adults at risk. Information Management Provide reports to Director of Operations, leadership teams, quality and safety committees on health and safety performance, compliance status, incident trends, and progress on corrective actions. Act as the organisational lead for data and information management, ensuring GDPR compliance and robust data governance. Establish a process for the secure handling, storage, and data protection of client clinical and medical records, including assessments and reports. Collaborate with and manage relationship with the organisations Data Protection Officer. Quality Improvement Lead the development and execution of the organisation-wide Quality Assurance and Performance Improvement Plan Lead the implementation and ongoing management of digital Quality & Safety reporting systems, ensuring organisation-wide adoption, compliance, and continuous improvement through effective training and engagement. Oversee Complaints Management Process and ensure effective and timely management of complaints and compliance with our contractual obligations. Report on KPIs and quality metrics to senior management and governance committees Management Assist with essential resource planning as the organisation scales and assume management of employees if assigned to the Quality and Risk team. As a member of the senior leadership team, actively support the Directors and leadership team in the Managers and governance of Constellation. +Participate in investigation of incidents and untoward clinical incidents as requested by the Director of Operations. Impact of role on business objectives The Head of Quality, Risk Management and Safety ensures Constellation delivers safe, high-standard services by aligning operations with regulatory frameworks like HIQA, Tusla, the Child Care Act, and Children First. This role strengthens client trust, reduces risk, supports strategic growth, and fosters a culture of continuous improvementdirectly contributing to the companys reputation, operational stability, and long-term success. Interpersonal Skills (Nature of Interaction) Interpersonal & Communication Skills Leadership & Influence : Ability to lead cross-functional teams, influence change, and promote a culture of quality and safety across the organisation. Communication : Strong verbal and written communication skills to engage effectively with internal teams, external stakeholders, and regulatory bodies. Collaboration : Skilled in building relationships and working collaboratively with clinical, operational, and administrative staff to implement quality and compliance initiatives. Conflict Resolution : Capable of managing sensitive issues such as complaints, safeguarding concerns, and incidents with professionalism and discretion. Empathy & Ethical Judgment : Demonstrates empathy and sound ethical judgment, especially when dealing with vulnerable populations such as children and individuals with disabilities. Problem-Solving : Analytical mindset with the ability to assess complex situations, identify risks, and develop practical solutions. Adaptability : Comfortable navigating change and uncertainty, especially in response to evolving legislation or inspection outcomes. Training & Mentorship : Able to coach and mentor staff on compliance, safeguarding, and quality standards, fostering continuous learning. Knowledge / Education Basic Education Relevant degree or professional registration / education. Preferred Education Relevant post graduate qualificationor professionalregistration / education. Experience required Minimum 5 years experience in a quality, compliance, or risk management role within relevant services. Constellation may also consider applications from persons who while not holding the specific requirements listed, present evidence of qualifications and / or experience which demonstrates capability to achieve the purpose of this position. Constellation Healthcare Family Principles 1. TRUST & RESPECT AND OPENNESS & HONESTY ARE OUR FOUNDATIONS Because we have respect for each others positions, experiences and views we trust them. Its personal but we dont take it personally. Because we are open & we are honest we never avoid difficult conversations. 2. SIMPLIFICATION FOR CLEAR TRACKS We Simplify the complicated. This is difficult but essential to having and giving Clear Tracks. We all have our personal High 5 which gives us clarity. Without clarity our most valuable resource, time, gets squandered. We realise the inches are important and clarity helps us go after these inches. 3. KNOW YOURSELF TO KNOW EACH OTHER Its hard to know each other if we dont know ourselves. We must know our teammates as people first. We play to our strengths. We are aware of our weaknesses. We work on some and accept others. Successful teams have complementary skill sets that allow individuals play to their strengths. 4. REALISING POTENTIAL The best teams develop and attract the best talent. We focus on SWAF - Skill, Will, Ambition and Fit. We can develop Skills but the WAF is harder. We want to be the best company in the world at realising the Potential of its people. This goal is everybodys responsibility. We focus on exposing ourselves to Learnings, that lead to Insights which people can Action (LIA). 5. CONFIDENCE WHEN ON TOP OF YOUR GAME, CHANGE YOUR GAME Confidence is the key. We have made huge progress. We have World Class People and World Class Tools. We dont fear change, we embrace it as part of our DNA. We are all responsible for change. Confidence allows us to be brave, be different and love making improvements. 6.HAVE FUN & CELEBRATE SUCCESS We acknowledge and celebrate the small wins. We laugh. We pay compliments. We appreciate. We value progress over performance. We have fun every day in different ways. Fun cant be scheduled. 7. IROAR Individual Radical Ownership, Accountability and Responsibility - we own our position in the team and on the pitch. We know if everybody accepts this responsibility - we win. We dont want to let our teammates down. 8. FAST EVIDENCE BASED DECISION MAKING We move fast. We look for the facts. We want to make the right decisions fast. We favour simple practical solutions. We dont procrastinate. As Nike say Just Do It. 9.RFM & ROT Respect For Money and Return on Time - Like the young and the old we understand the value of money. We watch the pennies. We justify spend and can prove the return on money on both existing and new spend. If we find Bad Spend we change it, quickly. We value our time in the same way. Its our most precious resource and the one we cant make more of. We never waste it and only spend it on high value main things. 10. CLEAR WHY US? We are clear on our Why Us. We are curious if our people understand this. We are committed to delivering on it. We want our Why Us to be clear to insiders and outsiders including staff, potential staff, customers, users, suppliers, partners, the community, media, regulators, advisers etc 11. CUSTOMER AND USER OBSESSED We are customer and user centric, always. We walk in the shoes of our customers & end users. We understand their wants and needs and take time to really know them. We build deep relationships with the people, not just the companies. We make their lives easier and make them look good. Our success is measured by theirs. We are constantly evolving and improving. To be the best we always know the competition and are Better, Cheaper or Faster (BCF) than them. 12. SUPER COLLABORATION We are open minded and curious and actively search for opportunities to collaborate, internally and externally. We look beyond just ourselves to find the right people and seek answers to help us achieve our 3X10X vision. Our international networks and communities are vast and constantly growing. We use these to learn, innovate and to accelerate our growth. 13. LOVE TECH DONT FEAR TECH We Love our Companys technology like we love our own technology. It is simple, we use technology to be Better, Cheaper or Faster (BCF) than our competitors. To do this we need to know the technology our competitors use. We dont just source the best technology, we are obsessed with training our people on the use of the tech to achieve maximum benefit. We are always magpie-ing tech improvements. 14. H.A.V.E. POSITIVE IMPACT We have a responsibility as leaders, employers, and people to H.A.V.E positive impact. We are in a position of influence, and we will not opt out of this duty. Its not someone elses problem. We will educate,inform, and change behaviours and change how business is done. We constantly lookat our societal and environmental impact and work to maximise the positives and remove or reduce the negatives. 15. KEEP EVERYBODY & EVERYTHING SAFE & SECURE We must keep our people safe. In a changing world we must be conscious of the risks and minimise them. From physical buildings to data, IP and cash we need to evolve our systems, processes and controls to guard against the evolving risks. We need to learn from others and quickly embrace changes where we can reduce risks. Skills : Quality Assurance Risk Risk Analysis Risk Management