Events & Reservations Executive

The Montenotte, located in the heart of Cork city is an independent, privately-owned urban resort of wonderland of experiences for guests wanting to live luxury life to the full, go and explore your true nature, run wild, celebrate, and escape to the city. Built within a former 18th Century residence of a Merchant Prince, The Montenotte has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner.

The Montenotte is a proud member of the prestigious,  Small Luxury Hotels of The World

We are Certified a  Great Place to Work  and certified as an  Excellent Employer for 2025 as part of Failte Ireland's Employer Excellence Programme.

Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort in Ireland.

Property summary :

• 107 stylish guestrooms and suites and 26 self-catering Residences.
• Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.
• Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests.
• The Gallery Suite - a private meeting and banqueting suite for up to 60 guests
• Bellevue Spa - a luxurious award-winning spa with six treatment rooms, The Salt Room and offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Grown Alchemist & Dermaviduals.
• Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness
• The Woodland Suite Experience which epitomizes a sense of escape for guests. Nestled within the beauty of the Irish landscape, high above Cork's port, these exclusive suites enhance a sense of exploration and experience, evoking harmony, and calm. Designed with nature at its very core, each environment features an inherent luxury, understated elegance, design sensibility and complete exclusivity, guests can choose from our River Suites and Woodland Suites.

Main Responsibilities :

The management of conference, events, private dining business from the enquiry stage through to conversion, including client liaison and function sheet preparation to client follow up / feedback and payment.

To achieve maximum potential revenue for the areas and to meet budget.

To ensure a consistent flow of information within the office and amongst other departments within the hotel.

Processing of reservations, cancellations and modifications promptly.

Handle guest enquiries relating to the hotel including reservations, dining, and general queries in a competent and efficient manner.

Respond to all Guests / prospective guests enquiries by email in a professional, efficient and friendly manner.

To be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services / facilities that can be offered.

Proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve upsell e.g. upgrades, dinner, activities etc. are maximized.

To have a thorough knowledge and understanding of all standards of performance and delivery within the Rooms department.

Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.

Be fully aware of any menu updates, hotel promotions, corporate promotions or special events.

To answer the switchboard in a friendly & engaging manner, directing calls appropriately