Community Operations Analyst - Russian

Community Operations Analyst (Multilingual)

Role and Responsibilities :

• Assist our client’s community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about client’s products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right
• Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns and escalate issues outside the company policy to the global team.

Essential Competencies :

Candidate Experience :

Benefits :

Further Details :