Site Wellness Lead

Contributes to MBR, QBR and HBR meetings with internal

and external stakeholders and partners.

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Lead and manage the team of

rd

party Counsellors in the

delivery of their assigned responsibilities.

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Attends client

meetings.

Data

gathering and analysis to measure effectiveness of the program

content and initiatives.

Maintains records, documentation, and reports for all

wellness activities at site.

Conducts monthly wellness audit and data review to

ensure continued compliance with the Minimum Wellness Standards and

client requirements.

Manages client reporting

requirements.

Manages internal reporting

requirements.

Engages with stakeholders as required to seek feedback

for continuous improvement of the wellness program and associated

offerings.

Partner with internal departments to ensure that the

wellness program is integrated into the recruitment and onboarding

program.

Works with the global research team on all matters of

wellness research.

• BASIC QUALIFICATIONS

  & EXPERIENCE :

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  Experience in managing

  Wellness for Trust & Safety / Content Moderation

  teams.

  Minimum

  bachelor’s degree in psychology, counselling, or related

  field.

• Strong project management and problem-solving

  ability

• Team player with the ability to collaborate with

  multiple internal and external stakeholders (at all levels of the

  organization)

• Previous experience managing vendors.

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Ability to meet multiple demanding

deadlines simultaneously.

• Excellent communication, presentation abilities and

  stakeholder management

• Strong organizational and analytical

  skills.

  Ability

  to be flexible, work creatively and analytically in a

  problem-solving environment.

• Proficiency in MS Office (Word, Excel, PowerPoint)

  required.

COMPETANCIES :

• Collaboration and communication

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Information gathering and

analysis.

• Stakeholder Management

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• Problem Solving

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• Leadership

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Planning and organizing (Project

management)

• Delivering at pace

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