Customer Support Engineer - Chromatography

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best : improve the world around us. Information about Agilent is available at .

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, GC, HPLC…) .

Your main responsibilities will be :

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedules service efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service

This role won’t be head-office based and you will working remotely combined with travel to customer sites in Ireland (a company car will be available to you).

Qualifications

We are looking for an individual with the following background :

On a personal level, you enjoy working both autonomously and as part of a team. You have great communications and written skills to interact with many internal and external partners. You are also customer oriented and you like solving problems .

What we offer :

We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required : 25% of the Time

Shift : Duration :

No End Date

Job Function : Services & Support