It Support Engineer

Munich Re Automation Solutions (MRAS) are looking to hire an IT Support Engineer to join their team in Dublin.

Reporting to the IT manager, the IT Support Engineer will be involved in managing the demanding IT needs of a multinational technology SAAS company.

The successful candidate will join the team that natures and cares for the network and cloud infrastructure as well as providing Cloud IT administration support for our engineering teams and worldwide offices.

This role offers the right candidate an excellent opportunity to broaden their technical skills (both Cloud and On-Prem Infrastructure) and make an active contribution in a multinational company.

Core Responsibilities

Provide the world-class support the company needs :

Respond to complex helpdesk queries from strong technical engineers

Ensure the most cost-effective and efficient use of IT Infrastructure while identifying and suggesting improvements for the organisation

Liaise with hardware / software vendors

Work closely with other IT staff and engineers

Ensure all IT Infrastructure and policies complies with industry standards and ISO certification requirements

Carry out routine security checks and undertake preventative measures to maintain operational security

Analyse and resolve faults – from major system crashes to forgotten passwords

Manage email, anti-spam and virus protection

Set up user accounts, permissions and passwords

Manage and monitor all user accounts and endpoint devices using various cloud-based tools

Install, support and maintain new server hardware and server infrastructure

Work with the Development team to maintain secure access to build environments

Skills required

In-depth knowledge of Microsoft technologies including Active Directory, Windows OS, Exchange Server and SQL Server

Sound technical knowledge of IT security, networking protocols (TCP / IP), software and hardware devices, firewall and VPN configuration, remote access, backups, content filtering, malware and virus protection

Strong technical knowledge of Microsoft Cloud Technologies including Azure, Entra ID, Intune, Office 365, Defender, Sharepoint and Teams

Strong analytical and problem-solving skills

Ability to think and work independently with minimal supervision

Excellent oral and written communication skills

Ability to prioritise work correctly and assertively, manage a range of different concurrent issues and handle user enquiries efficiently

Some experience of Linux systems, databases and firewalls would be a definite advantage

Experience working within an Azure DevOps environment, including automation experience with configuration management tools would be a definite advantage, but not essential

Experience working within and supporting a SAAS company would be a definite advantage, but not essential

Willingness to learn recent technologies, adapt to change and share knowledge with others in your team

Education / Experience Required

3-6 years' experience although exceptional candidates with less experience will be considered

Third-level degree or equivalent experience

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