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Head of Customer Operations (SaaS)

Reperio Human CapitalDublin, Republic of Ireland

14 days ago

Job description

168822

Desired skills :

SaaS, Customer Support, Application Support, Banking, Fintech, People Leadership

Hybrid

Reperio has partnered with a company that's seeking an experienced Head of Customer Operations to lead and elevate their customer and application support for mission-critical financial software solutions. You'll drive exceptional customer satisfaction by managing a high-performing application support team, proactively resolving complex issues, and building strong B2B client relationships.

Responsibilities :

Oversee SaaS & on-prem support operations for financial software
Lead, mentor, and grow a skilled application support team
Build and maintain strategic relationships with key customers
Drive process improvements to enhance service quality and efficiency
Collaborate with product, development, and account teams to exceed customer needs
Manage escalations with urgency and professionalism

Requirements :

10+ years in Customer Support including 5+ years leading Customer / Application Support teams.

Strong background in SaaS operations & application support (financial software a plus).

Technical understanding of Windows / UNIX servers, Oracle, and troubleshooting .

Excellent communication, leadership, and customer relationship skills.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Michael Finch is recruiting for this role. Get in touch with Michael Finch for more information :

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Head Of Saas Customer • Dublin, Republic of Ireland