Customer Success Manager - French Speaking

Overview

Customer Success Manager - French Speaking role at Salesforce.

The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Salesforce.

In this role, the Success Manager will specialise in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realisation.

They are aligned at the key partner levels, building and encouraging positive relationships to help customers progress on their digital journey.

Responsibilities

Use our Customer Success Methodology to understand goals, assess capabilities, and provide recommendations to accelerate business and technology objectives.

Develop understanding of customers' Salesforce implementation and evangelise Salesforce capabilities across Clouds.

Guide customers on organisational strategy, governance, and change management based on customer needs.

Demonstrate hands-on Salesforce product knowledge by applying platform features to customer priorities and roadmap.

Identify risks to customers achieving goals and collaborate with the account team to build risk mitigation plans.

Produce and implement a comprehensive adoption path with current state, target future state, timelines, and enablement plans.

Deliver business value and innovation by understanding customers' key challenges and growth opportunities.

Build executive-level relationships with the customer's IT and business leaders to solidify partnership.

Work with the account team and Salesforce executives to network within accounts and help customers reach goals.

Recommend additional Salesforce services and advisory experts when appropriate.

Proactively communicate technical product changes, degradations, outages, end of life, and other relevant updates.

Preferred Skills

Solid understanding of Salesforce product and platform features and best use.

Ability to articulate the importance and value of Governance to Business and IT executives.

Strong understanding of enterprise architecture principles (preferred).

Ability to grasp and explain technological and business concepts quickly.

Trusted advisor mindset with curiosity to understand customers' motivations and needs.

Degree or equivalent experience; relevant experience evaluated based on core proficiencies.

Understanding of a retail company's e-commerce strategy, including omnichannel integration and online sales support, and insight into customer lifetime value, digital engagement, and conversion optimization.

Required Skills

7-10 years of relevant industry experience.

In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry.

Strong consulting skills and experience as a Trusted Advisor to drive business value.

Ability to drive effective conversations at the C-level and handle objections.

Benefits

Check out our benefits site for details on benefits, including well-being reimbursement, parental leave, adoption assistance, fertility benefits, and more.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

Salesforce is committed to equality and inclusivity in the workplace.

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