Donor Care / Customer Service Assistant

The Donor Care Assistant supports and engages donors, ensuring excellent communication, accurate administration, and smooth financial processing to encourage ongoing support.This is a fully on-site role, offered to support the charity during its busy period from October to January. Hourly Rate : €15p / h Key Responsibilities Process and reconcile donations across all platforms Maintain accurate donor records in MS Dynamics CRM Ensure compliance with data protection (GDPR) Provide excellent donor care via phone, email, and letters Support thank-you communications and relationship-building activities Manage inbox, filing, and routine data checks Essential Skills Strong written / spoken English and professional phone manner Donor / customer-focused approach Administrative accuracy and problem-solving skills Experience with databases / CRM systems Proficient in MS Office (Word, Excel, Mail Merge) Desirable Experience with MS Dynamics CRM Knowledge of GDPR and financial processes Contact Ingrid on for more information Skills : customer service donor care call centre