Accounts Receivable & Customer Services Specialist

Overview of Role

Our client based in CoLouth / Meath / is seeking an Accounts Receivable & Customer Services Specialist with French, on a long-term contract for 12 months.

Accounts Receivable and Credit Control

Fluency in both French & English

Billing runs and postings in SAP.

Management of the AR SAP Master data

Coordination of Customer Master Site changes

Preparation of Direct Debit payment runs / follow-up on rejected DD.

Prepare weekly aging reports

Preparation of month end reporting

Reconciliation of customer accounts.

Monitoring of credit limits and credit control for dealer customers in line with the credit policy.

Monitor and release credit checked orders.

Customer Service

Provide exceptional customer service via phone or email to our French based customers.

Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution.

Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business.

Compile statistics around customer queries / complaints and identifying issues which give rise to frequent queries / complaints.

General

Support AR manager & Finance teams on ad hoc projects as and when required.

Participation in process improvements and Service development

Interaction with external / internal parties including customers, auditors and the company Compliance teams.

Microsoft products, including Excel, SAP experience is an Advantage.

If you are interested in the above role or any of our other roles, please apply to job reference HM / 871 on .

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