Program Manager, Gsf Sme, Gsf Sme-Oi

SME for GSF team is responsible for tech rollout for GSF business.

They work with TPM, PMs, Operations, Supply Chain and Business teams to land tech programs successively.

All products, tools across platforms used for operations and planning across spokes, hubs and last mile come under purview.

SME traces ownership across stages of 1.

Ideation (OP) and budgeting 2.

Design, 3.Development, 4.

Testing 5.

Deployment, 6.

Adoption, and 7.

Post deployment support for tech / product roll out 8.

RoI attainment.

Key job responsibilities

Key job responsibilities

Define yearly intake basis GSF requirement across all miles basis OP exit performance and 3YP forecast.

Work with tech teams for new product design and tech enhancement for operations as customers

Creating roadmap of Product development and milestones for pilot and phase roll out.

Specific configuration and tool set up, UAT.

Change management

Operations and ACES on boarding and readiness.

Defining and achieving success metrics.

Tech contingencies with global / glocal / local teams, exceptional handling, RCA / CoE

Documentation and archiving.

BASIC QUALIFICATIONS- 3+ years of program or project management experience

• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Posted : July 3, 2025 (Updated about 6 hours ago)

Posted : June 17, 2025 (Updated 1 day ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

J-18808-Ljbffr