Front Office Associate

As our hotel receptionist, youll be the first point of contact for all guests. The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable about our policies, offerings, and amenities to ensure guests enjoy their stay with us. In addition to providing excellent customer service, the hotel receptionist will help with administrative tasks at the front desk to ensure operational efficiency. What You'll Do : Welcome and check-in guests, making a warm and professional first impression Kindly and promptly address guest inquiries, requests, and concerns Provide information about hotel services, amenities, and local attractions Coordinate with other hotel departments to fulfill guest needs and requests Manage reservations, cancellations, and room assignments Answer and forward phone calls Process payments, handle cash, and maintain accurate records Maintain a tidy and organized front desk area Use hotel management software for check-ins, check-outs, and guest information Liaise with other departments re bookings / menus / guest requirements Knowledge of Sales is beneficial but most importantly ensuring our guests have a warm, pleasant and positive interaction with the property before, during and after each stay is paramount in line with Killaloe Hotel & Spa brand guidelines. Flexibility will be required with regards to working morning, evening & occasional night cover. Skills : Hospitality Customer Service Attention to detail Computer Skills Multitasking