WFM Reporting Analyst I-Grade B1

Produce and deliver tracking and

reporting for key KPI / SLA’s in the

business

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Design key dashboards and scorecards for

Senior Leadership and Business Unit (Team Leaders, Training Team,

Quality Analysts / Analysts,

etc.)

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Perform ad-hoc data analysis to support

the business initiatives

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Create and maintain efficient and secure

systems for recording data and producing relevant

documentation

Maintain the daily relationship with the

business intelligence

supplier

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Seek opportunities to drive innovation

and process improvement within the reporting

spectrum

Recommended

Qualifications

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2-3 years of experience working in a

reporting environment, with proven ability to deliver high quality

& accurate reports within demanding

timescales

Strong technical and numerical skills

with advanced Excel

skills

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Strong communication skills (both written

and verbal) - ability to clearly communicate complex quantitative

analysis in actionable

insights

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Detail-oriented and passion for

problem-solving

Ability to work on own initiative or as

part of a team

Knowledge of data

tools

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