Senior Investor Client Services Officer M / F

Description du poste

This position is responsible for all aspects of shareholder servicing which includes processing subscriptions and redemptions, maintenance of the Shareholder Register, dealing with investor and client queries and providing the relevant reports to investors and clients.

What will you do?

• Process subscriptions, redemptions, transfers, and switches for a range of onshore and offshore funds on the relevant Investor Services system.
• Resolve dealing related enquiries by email and telephone, supplying information relating to funds portfolios, prices, dealing procedures, markets and currencies.
• Liaise with local offices, clients and shareholders around the world.
• Checking and Processing all activity for investors and client (transactions, reporting, ad hoc requests and queries).
• Ensure the accurate maintenance of shareholder register and investor files
• Prepare and distribute of shareholder statements and Investment Manager Reports.
• Distribute Interim and End of Year Financial Reports to Shareholders
• Ensure compliance with anti-money laundering procedures
• Reporting of Fund transactions to the Fund Accountant Teams
• Daily Reconciliation of Cash Accounts
• Timely resolution of audit requests
• Review and approve administrator processes and ensure all procedures are followed
• Communicate relevant information as appropriate up and down the line
• Complete all tasks to a high quality in a timely and accurate manner
• Knowledge of ETF specificities a plus (but not a requirement) :
• Preparation of ETF contract notes for all applicable order types (including Cash Actual)
• ETF creation and redemption order processing for primary market; gathering the required knowledge for all aspects of the lifecycle from submission to settlement
• Follow processes and documentation to ensure controls are adhered to
• Handling AP inquiries related to the ETF creation / redemption orders
• Proactively working with ETF issuers and APs (counterparties) to ensure efficient trade settlement involving both ETF creations and redemptions
• Knowledge of the issuance models (ICSD / ICSD+) beneficial but not compulsory