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Junior Customer Support Agent – Night shift (5pm - 1am)

Junior Customer Support Agent – Night shift (5pm - 1am)

CplGalway
30+ days ago
Job description

Junior Customer Support Agent – Night shift (5pm - 1am)

Our client, a Galway based Health Technology Company, seeks to hire multiple customer Support representative. This is a permanent role reporting to the customer service manager.

This role could also suit a new graduate coming from a Business Course who is looking to kick start their career in a multinational environment with ample opportunity to learn and grow.

There will be an initial training period with 9 – 5pm hours before moving to an evening shift model after training. This role will be Monday to Friday .

RESPONSIBILITIES :

  • Responding to customer and employee questions / concerns in an efficient and effective manner and resolving issues / complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
  • Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
  • Representing the company in a professional, courteous and efficient manner
  • Complete documentation to in-house standards and be compliant with all in house procedures.
  • Working in a safe manner at all times
  • Reporting to the Customer Service Team Leader

REQUIREMENTS :

  • Fluency in spoken and written English
  • Strong communications skills
  • Excellent telephone and customer service skills
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    Customer Support Agent • Galway