Junior Customer Support Agent – Night shift (5pm - 1am)

Junior Customer Support Agent – Night shift (5pm - 1am)

Our client, a Galway based Health Technology Company, seeks to hire multiple customer Support representative. This is a permanent role reporting to the customer service manager.

This role could also suit a new graduate coming from a Business Course who is looking to kick start their career in a multinational environment with ample opportunity to learn and grow.

There will be an initial training period with 9 – 5pm hours before moving to an evening shift model after training. This role will be Monday to Friday .

RESPONSIBILITIES :

• Responding to customer and employee questions / concerns in an efficient and effective manner and resolving issues / complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
• Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
• Representing the company in a professional, courteous and efficient manner
• Complete documentation to in-house standards and be compliant with all in house procedures.
• Working in a safe manner at all times
• Reporting to the Customer Service Team Leader

REQUIREMENTS :