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Accommodation Assistant

Ashford Castle (Cong, County Mayo)County Mayo, Ireland

30+ days ago

Job description

We are recruiting for an Accommodation Assistant to provide quality service to our guests and ensure the cleanliness of all rooms and areas in a timely manner, in line with the Forbes Five Star standards and The Red Carnation Hotels standards.

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key responsibilities of the Accommodation Assistant will include :

Providing each guest with the highest levels of Housekeeping service in accordance with Forbes 5 Star Standards and Red Carnation Hotels standards
To provide a full service to vacated bedrooms and replenish stayover bedrooms
To provide guests, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs

The ideal candidate for the Accommodation Assistant position should :

Have a friendly and outgoing personality

Be enthusiastic and fully flexible (need to work 5 days over 7 day period, inclusive of some weekends and holidays)

Have strong communication skills

Demonstrate strong attention to detail

Be legally eligible to work in Ireland

Have the ability to handle busy situations and manage your workload effectively

What's in it for you?

Professional, award winning training and development opportunities

Discounted accommodation rates with Red Carnation Hotel Collection

Annual Staff Appreciation Party and other Employee Recognition Events

Discounted rates with many local businesses and third party service providers (including Estate Activities)

Heavily subsidised accommodation (subject to availability)

Free meals on duty

Complimentary dry cleaning of business attire

Recommend friend and family bonus scheme

Two paid volunteering days each year

Holiday allowance increasing with length of service up to 25 days

Hotel based recognition incentives

Free access to Employee Assistance Programme

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

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Accommodation Assistant • County Mayo, Ireland