Energy Operations Executive

The focus of this role is to provide the Sales Account with an accurate and timely order verification and processing service, delivering best in class sales order management, so that the Customer onboarding experience delivers as advised at point of sale.

As a CPM Operations Executive you will live the CPM values or as we call it Our DNA :

We Care, We're Curious

We achieve together, We're people people

Click here to get a real feel for our culture and meet some of our people

The Primary Responsibilities for This Role Are :

Process all assigned sales orders accurately and on time daily, weekly, and monthly, and own the journey flow of every sale through to connection

Maintain daily report of all orders and be able to provide on-demand updates for stake-holders, management and clients on status of all sales

Ensure compliance in all sales processing and reporting

Complete order verification calls with Customers to confirm details of their order

Take ownership of the sales pipeline to ensure all sales are proactively managed from receive to connected to give 100% connection rate for the client

Work closely with the sales team to ensure strong communication resulting in maximum return of sales received to connected

Identify opportunities to add value and enhance the service provided to the sales team and the client

General administration duties as required to support the successful functioning of the sales team

Required Experience & Competencies :

At least 12 months' experience in a fast-paced operations or administrative role

Prior experience and proven advanced ability in Microsoft Office software applications (Excel, Word, PowerPoint and Outlook)

Passion for ownership of a process or workstream to deliver success through autonomy

Ability to perform in a team environment and on own initiative

Comfortable liaising with Customers by phone and naturally Customer centric

PERSON SPECIFICATIONS (i.e. the knowledge, skills, abilities and personal characteristics required for performing the job effectively)

Essential

Previous experience in sales order management, processing and / or reporting

Experience within the Utilities sectors, either sales based or operations / admin

Strong written and verbal communication skills

Initiative and ability to perform independently and without direct supervision

Problem solving skills

Effective time management and organisation skills

Commitment to process and account improvements through constructive critical appraisal of role

Communication Skills

Ability to communicate with people from all levels within an organisation

Ability to verbally express oneself clearly, face to face and by phone

Ability to communicate and present material in multimedia format

Ability to present data, numbers and tables clearly with focus on relevance and clarity

Hybrid working

EAP Programme

Bonus related to performance

TaxSaver

Bike to Work

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