It Engineering Manager

Abtran is a leading provider in Customer Experience and Business Process Outsourcing Solutions.

Abtran designs and delivers best in class omni-channel customer experience solutions for our diverse clients who operate across a range of industries.

We currently have an excellent opportunity for a hands-on, collaborative Engineering Manager to join our Engineering Team.

The Engineering Manager Role, reports to the Director of Engineering, and works across a broad range of solutions and technologies that support our client solutions.

This is a key role in Abtran's transformation journey to become cloud-first.

The Engineering Manager is responsible for managing agile teams to design, develop and deploy our technology solutions on behalf of our client service operations business.

Our Engineering Managers provide leadership and guidance in developing, testing, deploying, and supporting robust & scalable solutions.

The Engineering Manager has people and performance management responsibilities for their teams.

They set the bar and also help attract, recruit, develop, grow & retain talented technical resources on our Engineering Team.

What we are looking for :

3+ years of Engineering Team Management experience or experience as a Technical Lead working with Software Development and QA Engineers

5+ years of agile software development experience, including running effective daily standups and retrospectives

Project management experience - managing dependencies, expectations and building trust with all stakeholders to deliver on commitments

External technology vendor management experience - managing relationships and interdependencies between teams to deliver technology solutions

Strong technical and collaboration skills - because problem solving requires working closely with product managers, architects, end users and clients

Sound analytical skills to be able to elicit requirements, define solutions and capture tight user stories

Maturity in decision making, prioritization and management of backlog and competing priorities

Direct people management experience including conducting 1 : 1 people management meetings

Responsibilities :

Advocate cloud first solutions.

You get to contribute to the overall technology roadmap and enable the team to deliver on the same.

Product ownership.

You work with internal cross functional and external teams to ultimately deliver features on products that you own.

Technical leadership & partnership.

Draw on your extensive technical experience to support teams in problem resolution, root cause analysis, and decision-making.

Champion agile development.

Your support your teams by eliminating blockers and collaborating with the different stakeholders to ensure quality delivery.

Ownership & accountability.

At Abtran, we own what we deploy.

The Engineering Manager acts as a key escalation point to lead and co-ordinate Level 3 engineering response to high impact production related incidents to restore normal service.

Mentorship & people management.

Being competent in conducting one to ones and performance reviews you're helping us build high-performing and maturity within cross-functional teams

Skills :

Excellent technical abilities

Ability to communicate and articulate clearly at all levels from engineers to executives

Ability to elicit requirements from business stakeholders and capture tight user stories in DevOps

Aptitude for system and solution design and clearly articulate design choices

Ability to scope and size development effort and plan delivery in sprint cycles

Ability to organize and optimize your team's activities to reach target deliveries

Excellent analytical, investigative, problem solving and follow up skills

Comfortable with prioritization and multi-tasking across multiple work streams

Delivery focused and is a facilitator to bring all team members into conversations

Experience with the following is an advantage :

Azure Dev Ops - Source Control (TFS / GIT), Build and Release Pipelines

Technical hands-on experience in .

Net, Web & API development and SQL Server

On-prem / cloud infrastructure bespoke solutions and system integrations

Automated Regression Testing Frameworks

Experience on transformative cloud migration projects

Exposure to omni-channel Customer Experience and Business Process Outsourcing Solutions

Customer Experience / Contact Centre System Platforms Genesys Cloud, Amazon Connect.

Experience with Microsoft Dynamics 365 CRM

Wants to establish themselves as a trusted senior leader and partner because they understand the highly visible nature of the role and the direct impact they have on successful outcomes

Is passionate about technology and service delivery because outstanding customer service is powered by reliable technology solutions and systems

Is hands-on and likes to be knee deep in the technical detail but can also context switch efficiently

Is self-motivated and enthusiastic - they have a bias for action and likes to get things moving

Is a team player

We've told you what you will do for us, now let us tell you what we will do for you :

At Abtran once you join us you become part of a team and part of an amazing community.

We believe in nurturing and inspiring our people.

We offer training in many different topics in professional development and personal development.

Our Learning Management System has been recognised as the 'Most Innovative Use of Technology' in the HR Leadership & Management Awards.

We believe in motivating our people to meet their goals and progress in their career and are big on internal promotions.

There are so many opportunities for progression and have had many success stories this year and in previous years.

Some other employee benefits include :

Wellbeing programme focused on our people's health and wellness

Health Discount Programme

Employee Assistance Programme

Pension Scheme

Employee Discounts

Life Cover

Development Programmes to support your progression

Refer a Friend Scheme

Cycle to Work Scheme

Leap Card Tax Saver

Maternity Pay & Paternity Pay

We are proud of the community we have built; we work together in our day to day roles and through employee initiatives such as our Charity Club, Sports & Social Committee, LGBT Society and Abtran FC Soccer Team.

Employee engagement is big at Abtran with events and activities happening all the time to make work fun.

We believe in a good work life balance but while you are here, we want to make it as enjoyable as possible.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

Check our Blog for more information.

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