Service Administrator (18-Month Contract)

We are currently seeking a skilled Service Administrator to join our client located in Finglas, Dublin. Location : Finglas, Dublin 18- month contract (view to permanency) In this role, the successful candidate will be responsible for dealing with day-to-day customer enquiries, planning scheduled and unscheduled service events, and providing assistance to both customers and internal colleagues. Key responsibilities include :

• Documenting customer inquiry information within appropriate systems.
• Providing quotations and resolving customer issues by utilising their understanding of processes, systems, and practises.
• The Service Administrator will escalate complex issues and provide feedback to support improvement projects aimed at enhancing customer experiences and organisational goals.
• Planning scheduled and unscheduled service events including the scheduling of the Field Service Engineers
• Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Provides full Technical Support to all relevant staff, customers and dealers as required, and act as local single point of contact to Customers.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions. Experience
• Proven experience in aftermarket customer support, preferred but not essential.
• Industry knowledge in the repair and maintenance of Electromechanical Equipment, preferred but not essential.
• Computer Literate.
• Knowledge of Microsoft Office.
• Ability to work under pressure with self-drive and initiative. Adecco Ireland is acting as an Employment Business in relation to this vacancy. Skills : Customer Service Organisation Communication Administration