Desktop Engineer - CTS - Experienced Hire

Overview

As the Desktop Support Engineer you will join our existing Client Trading Support team who are responsible for supporting trading teams in Susquehanna's Dublin office. This is a very demanding and varied environment that covers (among other areas) all windows desktop issues, PC builds, software installs, troubleshooting 3 rd party and inhouse built applications issues, working on Dublin and global projects.

This role involves working in an energetic, dynamic and fast paced environment providing full support for trading teams in Dublin. You will display a strong technical ability in making critical support judgements while working under pressure. Working closely with additional Technology teams in Dublin, London,Philadelphia and other 3 rd party support organisations. All members of the team will participate in early morning and late evening shifts, and may also be required to support out of hours work where required.

Once in the role you will :

• Provide 1 st and 2 nd level support - working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems - using tools such as SCCM, Jira, confluence, splunk, Check_MK and wireshark
• Experience managing, addressing and solvingplex queries via ticketing system
• Continuous evaluation and improvement of support procedures, development and implementation of required / agreed tools and associated runtime environments
• Interact with various internal IT support functions to troubleshoot and resolve problems as they happen
• Liaising with technology teams in the US and / or external vendors as required
• Maintain our Knowledge Base and ensure all relevant run books are up to date

What we're looking for

Personal Skills

Susquehanna is an equal opportunity employer. If you need assistance and / or a reasonable amodation due to a disability during the application or recruitment process, please contact us.

If you're a recruiting agency and want to partner with us, please reach out to recruiting@sig . Any resume or referral submitted in the absence of a signed agreement will not be eligible for an agency fee.

LI-ED1

Job ID 9372