Operations Manager (Homecare)

Who we are :

Bartra Homecare specialises in high quality home care services in the Republic of Ireland. As a new business, Bartra Homecare's purpose is to raise the standard of home care across Ireland, one home at a time. Bartra Homecare's vision is a country where people can choose to live the life they want, in their homes & communities, with the assistance of high-quality home care.

What role are we looking to fill :

As a direct report to the CEO, Bartra Homecare is recruiting an Operations Manager who can help shape the culture and performance of the business, from our first client right through to our service delivery in every county in Ireland.

What are the key skills we are looking for :

Relevant experience in the home care industry

Relevant experience with service delivery software platforms

Excellent team leadership, motivation and people skills

Diligent and focused on full compliance with regulations, guidelines and best practice

Stamina and resilience to work hard, overcome challenges and get things done

What can we offer you :

Highly competitive salary and overall remuneration package

A great place to work culture

Strong work life balance conditions

Career development and job satisfaction

Training opportunities to upskill

Be a central member of the team building the best home care business in Ireland

What work will you do :

The Operations Manager is responsible for designing, implementing and overseeing the day-to-day operations of our home care services, ensuring that the policies, systems and processes are in place to provide safe, high-quality person-centred care to clients.

Design processes and ensure that Bartra's home care services operate in full compliance with contract requirements, regulatory requirements and internal standards / policies

Ensure the implementation of evidence based clinical best practice within Bartra Homecare

Ensure there is adequate staff available to provide safe and effective care and to meet the service user's needs

Support HR with recruitment, onboarding and training

Promote strong communication and engagement between all employees, in particular service delivery staff

Develop relationships with service users to better facilitate service user autonomy, informed choice and evidence-based decision-making

Lead a strong team-based culture aligned to Bartra Homecare's Mission, Vision and Values

Lead and assist with other business development activities

Build strong relationships with the client, client's family, extended care team and external organisations, particularly HSE care managers, to maintain good working relationships and high standards of service provision for the client.

As a start-up, be available to both oversee and deliver home care service to clients

Responsible for the Quality and Safety Management System and Risk Management Framework in the business

Implement and oversee a performance management system in the workplace

Represent the business at industry or state forums, as required.